Last updated: 08 August 2025
Privacy and Patient Policy
RIMBAULT SONOPODIATRY LTD – Podiatry Services
At Rimbault Sonopodiatry Ltd, we are committed to protecting your privacy and delivering the highest standards of podiatric care. This policy outlines how we collect, use, store, and protect your personal information, as well as the principles of service provision, data handling, and your rights as a patient.
1. Our Commitment to You
- Our podiatrists are fully qualified, professionally registered, and committed to ethical practice.
- We aim to deliver safe, effective, and respectful care based on informed consent and best clinical standards.
2. What Information We Collect
We only collect personal data you provide, which may include:
- Full name and surname
- Email address
- Phone number
- Date of birth
- Address
- Your message or enquiry
- Treatment notes and clinical records
- Photographs or videos (if consented for clinical or training purposes)
This information is typically gathered when you:
- Fill out our contact form on our website https://sonopodiatry.co.uk.
- Fill out our patient registration form
- Attend an in-person consultation
- Communicate with us by phone or email
3. How We Use Your Information
We use your data to:
- Respond to your enquiries
- Provide and manage your treatment
- Contact you regarding appointments or clinical matters
We do not use your information for marketing unless you have explicitly given consent.
4. Consent and Clinical Information
By accessing our services, patients are asked to provide informed consent for:
- Receiving podiatry care and treatment
- Storage and use of personal and clinical information
- Performing assessments or clinical examinations, such as musculoskeletal evaluations
- Taking photographs or videos for clinical records (and, where applicable, for teaching or research – always anonymised)
5. Data Storage and Confidentiality
Your information is:
- Stored securely, in accordance with the Data Protection Act and UK GDPR
- Only accessible to authorised personnel involved in your care
- Never shared without your explicit written consent, unless required by law or for your direct medical benefit (e.g., with your GP or specialist)
We are registered with and compliant with the Information Commissioner’s Office (ICO).
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw your consent at any time
To exercise these rights, please contact us at: info@sonopodiatry.co.uk
7. Complaints and Feedback
We welcome all feedback as an opportunity to improve. Our complaints policy ensures:
- All concerns, no matter how minor, are taken seriously and addressed.
- You will receive a response within 3 working days.
- If your complaint is upheld, we will take corrective action and provide a written apology.
- You may involve an impartial third party at any stage of the process. No patient will ever be penalised or discriminated against for making a complaint.
If you have any questions or concerns about this policy, please don’t hesitate to contact us at: info@sonopodiatry.co.uk